At Central Bank, our goal is to answer your questions and serve your needs as quickly and efficiently as possible.
Customer Care Center
(866) 732-2190
Extended Hours
Monday – Friday: 7 a.m. – 6 p.m.
Saturday: 9 a.m. – 1 p.m.
Routing Number
073903503
Contact Us
- To contact our Customer Care Center, please call (866) 732-2190, Monday-Friday 7:00am-6:00pm and Saturdays from 9:00am-1:00pm.
- For Personal Banking inquiries, please call your local Central Bank office or email central@mycentral.bank
- For Mortgage Servicing questions, please call (866) 422-6515 or email mortgageservicing@mycentral.bank
- For Treasury Management Services or Business Online Banking support, call (515) 331-7210 or email tmsupport@mycentral.bank
- Para obtener ayuda en espanol, llame al (712) 203-2122 para hablar con uno de nuestros banqueros.
Report Your Lost or Stolen Debit or Credit Card
If your Central Bank Shazam®Chek Card, ATM or Credit Card has been lost or stolen, please report it immediately. If you are unable to contact the bank during normal business hours, please call:
- Shazam®Chek and ATM Cards: (800) 383-8000
- Visa® Credit Card: (866) 341-5195
Send a Secure Message
To send or receive documents securely, please use our Secure Portal Site.
Submit a Request or Inquiry
If you are making a general inquiry, please email us at central@mycentral.bank or complete the contact form below. Please, do not use the form to send confidential information such as social security or account numbers.
